SHIPPING AND RETURNS
1. Your order will be shipped within 2 - 3 working days after your payment clearing. If you are paying via Bank Wire Transfer, your order will be shipped after your payment clearing. (3 - 5 days or depends on the bank processing time).
2. Artwork(s) is shipped from France via LaPoste ( suivi lettre recommandée) with recorded delivery and your reception signature required.
3. We will send the tracking number and a link to follow your delivery to you via e-mail.
1. For delivery(s) within the European Union, 5-7 days.
2. For delivery(s) outside the European Union, 7-15 days.
3. We are not responsible for any delays due to the import customs and duties.
1. We gladly accept returns.
2. Please e-mail us within 14 days of delivery with a brief message of the reason of return.
3. Ship items back within 30 days of delivery.
4. You are responsible for return shipping costs.
5. If the item is not returned in its original condition in its original packing, the buyer is responsible for any loss in value.
6. Refund will be made once the product(s) / artwork(s) is been returned and examined by us. If the return product(s) has been used or damaged, no refund will be made and we will send the product(s) back to you. Your refund is the total price minus the delivery cost.
7. Personalised product(s) and commission project(s) sales are final. We do not accept refund and(or) exchange for those items.
1. Cancellations can be made within 24 hrs. with a full refund when placing an order. You need to e-mail us to do so.
2. It will not be possible to cancel your order once the product(s) is out for delivery.
VAT Exemption and Import Duties
1. Prices do not include VAT.
2. VAT exemption, Art 293B of the CGI (general tax code) /
T.V.A. Non applicable, art 293B du CGI (Code Général des Impôts) FRANCE.
3. When ordering a product(s) for delivery outside of the European Union, import duties and taxes may apply to your purchase. You are responsible to any additional charges for customs clearance.
If you have any questions about this Shipping and Returns, please contact us:
By email: WanyuStudio@gmail.com